Frequently asked questions.
Venues
How can I get a power bank station?
Our power bank stations are completely free. All you need to do is contact us and we will dispatch our team with a station for your venue.
What’s the catch? Why is it free?
No catch! We contribute with the hardware, but we charge a small fee to the customer. The only expense you have is the cost of electricity.
How does it work?
Customer scans the QR code on the app and a power bank will be unlocked from the station. Once they finish charging their device, they will return the power bank to any of our stations throughout the city.
If there are any issues, the customer can follow the instructions either on the app, this website, or on the station.
What happens when a station arrives at my venue?
Our team will arrive with a station and help you set it up. You want to place it in a prominent location and plug it into the power.
Am I responsible for maintaining the hardware?
No! We take responsibility for all the maintenance, customer service and operations free of charge. We do ask you to keep the station plugged in and to take good care of it.